Our Policies
- We offer face-to-face follow-up assistance for the life of the hearing aid(s).
- We offer a 45-day trial period on all hearing aids. If within the 45 days you return the hearing aids you will only be responsible for paying a $50 (per aid) re-stocking fee.
- All products are shipped second day air.
- We have an audiologist available to review test results to ensure you are getting the best product for you.
- We offer free reprogramming of the hearing aids if you are having any problems. We will ask the right questions to ensure we are able to fix the problem the first time.
- We do not recommend that you buy hearing aids for children on the internet. We believe they need the face-to-face attention from an audiologist.
- We require an accurate test in order to properly program your hearing aids. We do not accept online hearing tests as an audiogram. Please see a qualified professional to get your hearing tested.
- We only sell open fit and behind the ear products. We do not sell custom hearing aids. If you would like a custom product you would be best served to see your local audiologist.
- If you have hearing loss in both ears you need to wear two hearing aids in order to fully benefit from amplification. Hearing from both ears allows you to tell the direction sound is coming from. Without this ability you cannot focus on the person in front of you when you are in noise. It makes it extremely difficult to understand in noise. Even in quiet environments it is more challenging. The two ears communicate with each other and stimulate different parts of the brain to allow for optimal understanding.
- We accept Visa, Mastercard, American Express, and Discover.
